The operating conditions of the Zapper-Pro.si online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The online store Zapper-Pro.si is managed by:
MARCUS, Marko Črnivec, sp
Tuga Vidmarja 10, 4000 Kranj
Registration number: 6715052000
Tax number: 73107212
The business conditions determine the operation of the Zapper-Pro.si online store, the rights and obligations of users, and regulate the business relationship between them.
We advise you to carefully read the terms and conditions below before using the Zapper-Pro.si online store. The customer is bound by the business conditions that are valid at the time of purchase (submission of the online order). When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order.
Types of users
The user of the online store can make a purchase as a guest or registered customer. Before making a purchase, the guest is obliged to provide all the required information for the successful execution of the order.
Any user can become a registered customer by simply registering in the Zapper-Pro.si online store, and thus does not need to enter data with each purchase. A registered buyer makes a purchase faster, has insight into past purchases and can create a wish list for future purchases.
Availability of information
The online store Zapper-Pro.si undertakes to always provide the customer with the following information:
– company identity (name and registered office of the company, registration number and tax number),
– contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
– essential characteristics of the products or service (including after-sales services and guarantees),
- product availability (each product offered on the website should be available within a reasonable time),
– conditions of product delivery (method, place and deadline of delivery),
– all prices must be clearly and unequivocally determined and must clearly show whether they already include taxes and delivery costs,
– method of payment and delivery,
- the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
– explanation of the complaint procedure, including all information about the contact person or customer service department.
Product prices
All prices in the Zapper-Pro.si online store are final on the day of the order and are final. After completing your purchase, you will receive an order confirmation via email with all the details of your order.
The sales contract between the Zapper-Pro.si online store and the customer is concluded the moment the Zapper-Pro.si online store confirms the order. From this moment on, all prices and other conditions are final and apply both to Zapper-Pro.si and to the customer. The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later.
Methods of payment
The online store Zapper-Pro.si offers the following payment methods:
– payment (in cash) upon collection,
- by pre-invoice (UPN order) to the company's account,
– by PayPal transfer.
The security of personal, financial and other sensitive data is important to the online store Zapper-Pro.si, which is why it uses an SSL certificate from a world-renowned issuer, which guarantees credibility and complete domain protection, as well as complete security of online purchases and transmission of personal data.
Transaction invoice for payment by advance invoice:
Delivery and return
The order will be delivered by Pošta Slovenije, but the online store Zapper-Pro.si reserves the right to choose another delivery service if it can fulfill the order more efficiently.
The cost of packing and shipping additional equipment (cables, handles, electrodes, gloves, socks...) is 4,50 EUR.
The shipping cost when purchasing a Zapper or Zapper-Pro is paid by the online store Zapper-Pro.si.
The ordered products will be shipped on the next working day from the order, but within 3 working days at the latest, unless the product is currently out of stock, which the buyer will be informed about via email and/or if there are unforeseen events to which the online store Zapper- Pro.si cannot influence (natural disasters, unexpected delay in delivery by suppliers, etc.). In the case of payment by advance invoice, the package is shipped when the payment arrives at the company's account and in accordance with what was written above.
The buyer pays for the delivery. The costs of delivery and return of items in the case of the right that the buyer has under the Consumer Protection Act to conclude distance contracts are covered by the buyer.
Discounts
Discounts are not cumulative, unless otherwise stated in the terms of the campaign. One promotional code can be used with each purchase.
Purchase process
Order in the queue: After submitting the order, the customer receives a notification by e-mail that the order has been accepted into the queue. The buyer has the option to cancel the order within one hour. Information on the status and content of the order is available in the Zapper-Pro.si online store.
Order confirmed: If the buyer does not cancel the order, the order goes into further processing, when the Zapper-Pro.si online store reviews the order, checks the availability of the ordered products, confirms the order or rejects it with a reason. The online store Zapper-Pro.si can call the customer on his contact phone number to check the data or to ensure the accuracy of the delivery.
The goods have been dispatched: the Zapper-Pro.si online store prepares the goods within the agreed period, sends them and informs the customer about this by e-mail.
Product return: Products can be returned within 14 days of receipt. When returning, the products must be packed in the original, undamaged packaging, unchanged in quantity and flawless. In the event of a return, the buyer must not use the product! The cost of returning the products is borne by the buyer.
The buyer has no right to return made-to-order products - personalized products.
Purchase for legal entities
The purchase procedure for legal entities is the same as for natural persons, except that at the end of the order, the name of the company and the tax number of the company must also be entered. There are also the same payment options. Legal entities do not have the option of withdrawing from the contract within 14 days or refunding the purchase price, as is the case for consumers (natural persons).
Withdrawal from the contract and return of products
In the case of contracts concluded at a distance, consumers have the option, within 14 days of the purchase or upon receipt of the product, withdraw from the contract without giving a reason and return the product (Article 43 of the Consumer Protection Act, ZVPot). The product must be returned undamaged, as a rule, in the original packaging and in the same quantity within 14 days of withdrawal from the contract.
Security
The online store Zapper-Pro.si uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the Zapper-Pro.si online store uses an SSL certificate issued by an authorized organization.
Protection of personal data
The online store Zapper-Pro.si is committed to the permanent protection of all personal data of the user. Personal data will be used exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication. Under no circumstances will the user's data be given to unauthorized persons.
The user himself is also responsible for the protection of personal data by ensuring the security of his username and password.
Communication
The online store Zapper-Pro.si will contact the user via remote communication means only if the user does not expressly object to this.
Advertising emails will contain the following components:
– they will be clearly and unequivocally marked as advertising messages,
– the sender will be clearly visible,
- various actions, promotions and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined,
- the method of unsubscribing from receiving advertising messages will be clearly presented,
- the user's wish to unsubscribe from receiving advertising messages will be respected.
Disclaimer
The online store Zapper-Pro.si tries to ensure that the information published in the online store is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the online store Zapper-Pro.si fails to correct the data in the online store. In such a case, the Zapper-Pro.si online store will inform the customer about the changes and allow him to withdraw from the order or exchange the ordered item.
The online store Zapper-Pro.si is not responsible for the content of opinions about articles written by visitors. The online store Zapper-Pro.si reviews opinions before publication and rejects those that contain obvious falsehoods, are misleading or offensive. The online store Zapper-Pro.si is not responsible for the information in the reviews and disclaims any responsibility arising from the information in the reviews.
Although the online store Zapper-Pro.si tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features.
Complaints and disputes
The online store Zapper-Pro.si respects the current legislation on consumer protection and strives to fulfill its duty and establish an effective complaint handling system.
The online store Zapper-Pro.si will confirm within five working days that it has received the complaint and inform the customer how long it will take to process it and keep him informed about the progress of the procedure.
The online store Zapper-Pro.si is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. That is why the online store Zapper-Pro.si strives to resolve any disputes amicably.
Out-of-court settlement of consumer disputes
In accordance with legal norms, the online store Zapper-Pro.si does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.
The online store Zapper-Pro.si, which as a product provider enables online shopping in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). Click here.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
Date of the last change in terms of business: 23.07.2019
